Frequently Asked Questions
How long does shipping take? Orders are dispatched within 3–5 business days. I ship worldwide — USA, Japan, Australia, and across Europe — with fully tracked and insured shipping.
Are there any additional customs duties or taxes? Orders outside the European Union may be subject to customs duties and import taxes upon delivery, depending on local regulations. For orders to the United States, I ship via FedEx using the DAP (Delivered At Place) method — duties and taxes may be collected by FedEx upon arrival. Delivery takes 3–5 business days. If you have any questions about customs fees in your country, feel free to contact me before placing your order.
What is your return policy? Full details are available in our Return Policy.
Why choose a Luka Plectrum instead of a mass-produced pick? Every Luka Plectrum is 100% hand-shaped at the Kazuja luthier workshop — no CNC machines. Each edge is manually wet-sanded and polished to a glass-like finish, delivering a level of precision and string glide that mass production simply cannot replicate.
How durable are these picks? Vespel, Torlon, and PEEK are industrial-grade materials selected for exceptional longevity. Where a standard pick wears down in days, a Luka Plectrum is built to be a long-term tool for your playing.
Which bevel should I choose? Standard — symmetrical, rounded bevel for versatile playability. Right Speed Bevel — angled for right-handed players seeking maximum speed and minimum string resistance, similar to a perfectly worn-in pick.
What makes the Vespel and Torlon series so special? Vespel SP-1 and Torlon are among the most expensive and durable polymers in existence, originally engineered for aerospace and nuclear applications. Both offer extreme wear resistance and exceptional tonal properties — Vespel delivers a unique bright-yet-full tone, while Torlon adds its own distinct character.
How does the Multi-Layer (Trinity & Dual Tone Series) technology work? Dual and Trinity picks are created by bonding different materials — PEEK, Ultem, Polycarbonate — to combine their tonal properties. This sandwich construction allows precise tuning of stiffness and attack in ways no single material can achieve.
Is the logo in the Multi-Layer series durable? Yes. The Eternal Seal method places the logo underneath the outer transparent layer — it's physically impossible to wear down through playing. It stays pristine for the life of the pick.